Best Western Chelsea Inn & Suites, 89 Chelsea Road, Monticello, has received the Best Western Chairman’s Award, the hotel chain’s highest honor for outstanding quality standards.
The Chairman’s Award recognizes Best Western International hotels with a cleanliness and maintenance inspection score of the Top 5 percent of more than 2,100 North American properties in cleanliness and maintenance.
Hotels must also meet Best Western’s requirements for design and high customer service scores to qualify for the award.
“We have received Directors’ Awards in the past, but this is our first Chairman’s Award,” said General Manager Perry Sloneker, adding receiving the Chairman’s Award from Best Western is a tremendous honor, and that the award demonstrates Best Western Chelsea Inn & Suites’ continued management commitment to providing quality accommodations for its guests.
“We were thrilled that our hard work and dedication has paid off,” Sloneker said. “This award is based on guest satisfaction that includes cleanliness, customer service and combines that with our social media ratings such as our Certificate of Excellence each year with Trip Advisor,” Sloneker said.
Since becoming a Best Western branded hotel, Chelsea Inn and Suites, Sloneker and the Monticello Best Western staff have achieved room revenues of more than $1 million annually.
The property consistently ranks No. 1 in occupancy in its market and is considered to be the “hotel of choice” locally.
Always ranking in the Top 20 percent of all North American Best Western Hotels in the critical areas of Overall Service and Overall Experience, Best Western Chelsea Inn and Suites has held Trip Advisor’s “Certificates of Excellence” each year since 2012, and continues to enjoy Trip Advisor’s “Number 1 Ranking” and a 96 percent “Thumbs-Up” rating.
“We have nearly completed our exterior face lift and will be replacing all flooring, drapes, lighting and furniture by July and will at that time become Best Western Plus Chelsea Hotel,” Sloneker added.
Contact Tim Hennagir at [email protected]